Responsive and effective, we offer best-in-class support for Apache Lucene/Solr
When you ask Flax for Solr support, you’ll have direct contact with our engineers. We’re more than happy using email, phone, internet chat or VOIP – whatever works best for you.
In addition to support we are happy to provide any required training on Solr, so your staff can have complete confidence in the solution they will be using and working with.
Our support customers using Solr include NLA media access, Infomedia, NHS Wales and Historic England.
Standard Support
Our standard support hours are between 9am and 5pm G.M.T. We operate a web-based incident management system allowing you to track support requests and our responses online.
Extended support
In conjunction with our partners we can offer comprehensive support packages on an SLA basis including 24x7x365 coverage with phone and email contact. Contact us with your requirements for more details.
