Responsive and effective, we offer best-in-class support

When you ask Flax for support, you’ll have direct contact with the engineers who have worked on your systems. We can support systems based on the leading open source search engines, Apache Lucene/Solr and Elasticsearch.

We’re more than happy using email, phone, internet chat or VOIP – whatever works best for you.

In addition to support we are happy to provide any required training in the technologies we use, so your staff can have complete confidence in the solution they will be using and working with.

Standard Support

Our standard support hours are between 9am and 5pm G.M.T. We operate a web-based incident management system allowing you to track support requests and our responses online.

Extended support

In conjunction with our partners we can offer comprehensive support packages on an SLA basis including 24x7x365 coverage with phone and email contact. Contact us with your requirements for more details.