How to build a search relevance team

We've spent a lot of time working with clients who recognise that their search engine isn't delivering relevant results to users. Often this is seen as solely a technical problem, which can be resolved simply by changing query parameters or the search engine configuration - but technical teams need clear direction on why a result should or should not appear at a certain position, not just request for general relevance improvements. It's thus important to consider relevance as...Continue reading

London Lucene/Solr Usergroup – Search Relevancy & Hacking Lucene with Doug Turnbull

Last week Doug Turnbull of US-based Open Source Connections visited the UK and spoke at our Meetup. His first talk was on Search Relevancy, an area that we often deal with at Flax: how to tune a search engine to give results that our clients deem relevant, without affecting the results for other queries. Using a ...Continue reading

When bad search hurts: finding that elusive ROI

One thing I've noticed from many years attending search conferences is that the return on investment (ROI) in search technology is hard to calculate: this is particularly difficult when considering intranet and/or enterprise search, as users can usually find another way to answer their question. In most cases, some slightly tired numbers are tro...Continue reading