Flax joins OpenSource Connections

We have some news! From February 1st 2019 Flax's Managing Director Charlie Hull will be joining OpenSource Connections (OSC), Flax's long-standing US partner, as a senior Managing Consultant. Charlie will manage a new UK division of OSC who will also acquire some of Flax's assets and brands. OSC are a highly regarded organisation in the world of search and relevance, wrote the seminal book Continue reading

More needles, more Haystacks, more relevance!

Those of us who have been working in the search sector for a while know that search tuning isn't just a matter of installing the default configuration, pointing the engine at some content and starting it up - in fact, if you do just that you'll probably end up with a search user experience that's even worse then whatever you're replacing and certainly a lot worse than your competitors' solution. It's also no longer about just knowing how one engine behaves and the magic tweaks to improve it - yo...Continue reading

Defining relevance engineering part 4: tools

Relevance Engineering is a relatively new concept but companies such as Flax and our partners Open Source Connections have been carrying out relevance engineering for many years. So what is a relevance engineer and what do they do? In this series of blog posts I'll try to explain what I see as aContinue reading

Haystack Europe 2018, a brief retrospective

It's been a couple of weeks now since the first Haystack search relevance conference in Europe, which we ran with our partners Open Source Connections (OSC). Just under a hundred people came to the Friends' House in Euston for a day of talks covering both the business and technical aspects of relevance engineering. Doug Turnbull of OSC started the day by introducing what would be a major theme of the conference, Learning to Rank, and how Bloomberg had used and benefited from open sourcing their ...Continue reading

Defining relevance engineering, part 1: the background

Relevance Engineering is a relatively new concept but companies such as Flax and our partners Open Source Connections have been carrying out relevance engineering for many years. So what is a relevance engineer and what do they do? In this series of blog posts I'll try to explain what I see as a new, emerging and important profession. ...Continue reading