Posts Tagged ‘FAST’

Three reasons why your search may be prehistoric

ArnoldIT wondered today why we were bothering to announce an upgrade to the venerable dtSearch engine, when they “weren’t aware of too many people still using that software”. Perhaps it’s time for a quick reality check here – we regularly see clients with search engines that many would consider prehistoric still in active use. Here’s some reasons why that might be so:

  • Search isn’t seen as essential. If your accounting software goes down, nobody gets paid: but if the search engine has gradually degraded in accuracy, doesn’t always contain the most recent documents and is generally too hard to use then most of your users will try and find a way around it – they’ll Google for content on the corporate website, dig slowly through the filestores or call up a colleague to ask. Of course, all of this will take time and there’s the risk they won’t find anything useful (or worse, find something inaccurate or out-of-date), but time is only money, surely?
  • The magic has gone. The sharp suited salesman who told you all the magical things your search engine could do – it could understand concepts, human language and the meaning of life – is a distant memory. Somehow those magical features were never implemented, perhaps the unexpected extra cost put you off (surely the magic came as standard? No?). You’ve also probably turned off a lot of the clever features of your engine as either no-one could understand how to use them, or they affected performance so much that search results took minutes to appear.
  • Upgrading search is hard and expensive. Small changes to the existing engine can cost huge consultancy fees but if you change supplier, you’ll have a whole new team of salesmen to meet, lots more buzzwords to learn, there’s expensive new license fees to pay, you’ll also have to overhaul your content management system, your metadata, your front ends…better to leave everything alone, surely?

There are search engines out there, chugging away quietly behind a corporate firewall, whose antiquity would astonish. Any chance of a support contract has long gone as the supplier would prefer it if you upgraded to their latest-and-greatest version – that’s if the supplier still exists at all. However there is always a way to upgrade that reduces the risk and cost – an incremental, agile and open-source based approach will prevent future lock-in to a single supplier and give you more control of the code your search engine depends on. Recently we’ve used this approach to help clients successfully upgrade search applications based on dtSearch, FAST ESP and Oracle and in the near future we’ll be doing the same for clients with several other well-known engines – and a few lost in the mists of time!

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Posted in News

August 5th, 2013

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Rescue attempts continue for those abandoned by closed source search

I notice this morning that Autonomy have created a rescue program for those unhappy with Microsoft’s decision to offer FAST search only as part of Sharepoint – slightly late to the party, considering this had been long predicted. Last year it was Autonomy’s rivals who offered similar trade-in deals after the bad press from HP’s acquisition of Autonomy. I now have the theme tune to Thunderbirds running through my head…

We’ve talked to a number of clients over the last month or so who are determined to move away from Autonomy IDOL itself, citing reasons such as a lack of ownership of code (so even tiny changes to a user interface need to be carried out by expensive consultants), scaling being difficult and expensive, and indifferent support even after the HP acquisition. As I wrote at the time moving from one closed-source technology to another doesn’t really reduce any risk that your supplier will change their roadmap, prices or corporate strategy to your disadvantage.

Perhaps it’s time to cut the strings and take control of your search.

Trading-up to open source – a safer route to effective search

It hasn’t taken long for some of Autonomy’s rivals to attempt to capitalise on the recent bad PR around HP’s acquisition – OpenText has offered a ’software trade-in’, Recommind has offered a ‘trade-up’ and Swiss company RSD has offered a free license for their governance software to Autonomy customers. No word yet from Exalead, Oracle (Endeca), Microsoft (FAST) or any of the other big commercial search companies but I’m sure their salespeople are making the most of the situation.

Migrating a search engine from one technology to another is rarely trouble-free: data must be re-indexed, query architectures rewritten, integration with external systems re-done, relevancy checked…however with sufficient forethought it can be done successfully. We’ve just helped one client migrate from a commercial engine to Apache Solr in a matter of weeks: although at first glance Solr didn’t seem to support all of the features the commercial engine provided, it proved possible to simulate them using multiple queries and with careful design for scalability, query performance is comparable.

Choosing one closed source engine to replace another doesn’t remove the risk that future corporate mergers & acquisitions will cause exactly the same lack of confidence that is no doubt affecting Autonomy customers – or huge increases in license fees, a drop in the quality of available support or the end of the product line altogether – and we’ve heard of all of these effects over the last few years. Moving to an open source search engine gives you freedom and control of the future of the technology your business is reliant upon, with a wealth of options for migration assistance, development and support.

So here’s our offer – we’d be happy to talk, for free (by phone or face-to-face for customers within reach of our Cambridge offices), to any Autonomy customers considering migration and to help them consider the open source options (some of these even have the Bayesian, probabilistic search features Autonomy IDOL provides) – and together with our partners we can also provide a level of ongoing support comparable to any closed source vendor. We don’t have salespeople, we don’t have a product to sell you and you’ll be talking directly to experts with decades of experience implementing search – and there’s no obligation to take things any further. We’d simply like to offer an alternative (and we believe, safer) route to effective search.

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Posted in News

December 5th, 2012

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Is Enterprise Search dead? No, but it’s changing…

I spent yesterday morning at Ovum’s briefing on Enterprise Search, and they kindly invited me to sit on a discussion panel. One of the more controversial topics raised by analyst Mike Davis was ‘Is Enterprise Search dead?’ which provoked some lively discussion. We also heard from Tyler Tate of Twigkit on Search UX, Exalead on Search Based Applications and Search Technologies on data conditioning and why metadata is so important.

One can’t deny that the search market is going through some huge changes at the moment. Larger vendors are being acquired which can lead to some major (and not always welcome) changes in the product, pricing and service. Smaller vendors are finding it increasingly hard to compete with the plethora of powerful open source solutions (we’ve heard rumours of prices of closed source solutions being dropped radically to attempt to secure new business). There are also some interesting moves towards more comprehensive Business Intelligence and Unified Access solutions, such as Attivio.

I don’t think enterprise search is dying as a market or an offering, simply changing – and hopefully for the better, into an era of more realistic pricing, solutions that actually work (rather than promising ‘magic’) and more openness in terms of the technology and capability.

Mixed reactions as HP buys Autonomy

The blogotweetosphere has been positively buzzing since last night’s announcement that Hewlett Packard will be buying Autonomy for £7.1bn, while divesting itself of its PC business. Many commentators have put a positive spin on this, pointing to Autonomy’s meteoric rise from a small office in Cambridge to the behemoth it is today. It’s undoubtedly good news for Autonomy’s shareholders. Dave Kellogg correctly identifies Autonomy as a “finance company dressed in (meaning-based) technology company clothing” with a “happy ending”.

However the reaction isn’t all positive – the FT implies this deal is at the “lunatic end of the valuation spectrum”. Law Technology News says “Autonomy’s e-discovery revenue stream is high-end but unsustainable” and quotes users of the system with problems: “We had a lot of issues with the applications crashing, the documents tending not to get checked in”….”"[Autonomy sales staff] were pricey, arrogant, and they couldn’t care less about us. … It cannot get any worse.”.

HP will have to work hard to integrate Autonomy into both its corporate culture and software frameworks – a problem currently faced by Microsoft since its acquisition of FAST a short while ago. Stephen Arnold thinks this process will be “risky”. What it means for the rest of the search sector is harder to guess, although Martin White of Intranet Focus says this deal indicates HP can see a “future in search applications” and, interestingly, “A number of privately-held search vendors are probably working out what their valuation would be”.

My view is that this is just the latest of huge shifts in the enterprise search market, partly spurred on by the rise of open source options and the gradual realisation that the huge license fees charged by some vendors may be unsustainable. I don’t think Autonomy will be the last company looking for a safe haven in the years to come.

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Posted in Business, News

August 19th, 2011

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Whitepaper – Why you should be considering open source search

I’ve uploaded a whitepaper I wrote a short while ago :

“In these rapidly changing times we don’t know what we will need to search tomorrow – so it’s important to be adaptable, flexible and able to cope with data volumes that may not scale linearly. Maintaining control over the future of your search software is also key. Open source search has come of age and every modern business should be aware of its advantages.”

It’s available in our downloads area, together with several case studies on open source search projects we’ve carried out for clients.

How not to make the same mistake twice

We’ve been aware that some FAST customers will be considering migration for a while now – but Autonomy have finally caught up.

However, if you migrate from one closed source solution to another, how can you guarantee that the same sort of events that have led to the current situation won’t happen again? With open source, there’s no vendor lock-in, a wide choice of companies to assist you with development an integration, a wealth of different support options and of course no license fees to pay. Migrating from FAST is a common topic at conferences at the moment – read Jan Høydahl’s presentation, or see Michael McIntosh’s video. There are even open source document processing pipeline frameworks to replace the popular FAST one, and we’ve been evaluating some alternative language processing frameworks. Scaling isn’t an issue and some cases you could significantly reduce your hardware budget.

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Posted in Uncategorized

December 6th, 2010

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Further revolutions

Back for the second day of Lucene Revolution, with some great talks on migrating to Solr from FAST ESP, the new flexible indexing features coming to Lucene ‘real soon now’, and finishing off with a panel discussion. I felt privileged to sit as part of this panel between Eric Gries, CEO of Lucid Imagination, and Paul Doscher of Exalead – the discussion was lively and interesting (I hope!) to the audience.

I’m looking forward to returning to the UK with all I’ve learnt from this event, and to follow up on some of the ideas generated – for example, it would be great to be able to demonstrate Lucid Works Enterprise to interested parties in London.

Thanks to Stephen Arnold’s team and all at Lucid Imagination for organising such a great conference. It won’t be the last I’m sure!

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Posted in events

October 8th, 2010

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FAST drops Linux & Unix support – no surprise?

Last week we heard from various sources that Microsoft had announced they would only be continuing to develop its recently acquired FAST Search technology on Windows. This had long been feared by some in the sector, and it must be worrying for existing customers.

Platform choice can be a key issue for those looking to implement advanced search, as there may be significant existing in-house expertise and investment in a particular platform. Our Flax solution works just as well on Windows, Linux or Solaris. It’s sad to see such a powerful technology as FAST become so narrow in focus, but it’s not particularly surprising after the Microsoft acquisition.

UPDATE: more coverage on this from The Register

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Posted in Business, News

February 9th, 2010

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