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Earlier this year an e-commerce company asked us to look into how they should improve how they tested their website search queries. A relatively simple task you might think - but the company concerned has a turnover of over a billion pounds with at least half of this via digital channels, so measuring how well search works is essential to preserve revenue. Like (I suspect) many others, they were recording the results of thousands of test searches, carried out manually by their s...Continue reading
I'll be speaking at several events over the next few weeks, in the UK and abroad. On the 19th of November I'll be at the FIBEP World Media Intelligence Congress in Vienna, to talk about how we helped our client Infomedia migrate from a closed-source search engine (Autonomy IDOL and Verity) to a new platform based on Apache Lucene/Solr<...Continue reading
One of the best things about the increased use of open source search technology is that features that were previously unattainable for clients with small budgets are now within reach. Our client Bride and Groom Direct, a UK-based business selling wedding gifts and stationery, asked us if we could help improve the search features on their website and in particular the auto-suggest - and they asked us to take a look at the website of US mega-reta...Continue reading